Increasingly, clients are looking to the contractor or DLO repairs organisation to provide evidence that they performing to the guidlines published by the Housing Corporation, requiring you to produce your own key perfomance indicator reports.

Because AccuServ was written for two contractors entering in to partnership agreements, KPI reporting was an integral part of the system from the outset.

You are able to produce the following KPI reports, as well as over 350 standard reports.

Appointments Made and Kept

First Time Fix/Right First Time analysis

Jobs Completed Inside/Outside Target

Customer Satisfaction Surveys

Post Inspections

Void Time to Re-Let

Average time to repair by priority

Prime Cost Report

And many more...